Archive for the ‘Entrepreneurs’ Category

Healing Hands for Arthritis Day at Massage Envy

September 10th, 2014
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National Sponsors - Arthritis Foundation

On Weds., Sept. 17 from 8AM until they close at 10PM, Massage Envy Hawaii in Kaneohe and Pearl Highlands will donate $10 from every appointment to Arthritis Foundation Hawaii. Last year, the national Massage Envy franchises raised over a million dollars, according to Nate McFarland, co-owner of the local spas. We featured Nate and his business partner, Lari Jarvis, on my Career Changers TV show recently and he mentioned they were planning to expand to Kapolei in the near future. (Click here to see that segment.)

Well, they've signed the Kapolei lease and Nate says they plan on opening early next year in January or February 2015. It will be their largest spa to date with 14 rooms, plus a "Quiet Room" for relaxation, and will be employing about 20 more licensed massage therapists -- which is why we did a story on them in the first place. One of my show's sponsors is Remington College, and many graduates from their Honolulu massage therapy program were hired to open the first two Massage Envy locations on Oahu. (Here's the Massage Envy testimonial piece about Remington.)

If you watch the videos, you'll see that Nate and Lari have a real passion for what they're doing even though neither of them had any background in the highly competitive massage spa business. Yet in their very first year, the Pearl spa was the fastest growing Massage Envy franchise ever -- and there are over 900 of them throughout the country. But Nate says they will take their time before adding more spas on Oahu or the Neighbor Islands because he wants to do it right. That means making sure their employees also reap the benefits from their success.

But when he called, it wasn't to talk about the Kapolei news or how well their business was doing. He just wanted people to know about Healing Hands for Arthritis Day, and hopes they can totally book up the Kaneohe and Pearl Highlands spas to raise money for this worthy charity event. You can visit their website to find out more about Massage Envy hours and rates.

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More 'Bows Woes

On an unrelated note, my wife and I suffered through a terrible first half of football at last week's UH loss to Oregon State. Although special teams and the defense made the final score much closer, the offensive woes left us wondering if the current starting quarterback and receivers can get the job done. We knew Joey Iosefa could carry the load for short yards on running plays... and then he got injured, taking out the most effective part of the offense so far this season.

Here's the thing I don't get: why was Iosefa even on the field for that fourth and long play? He's not the type of back that catches passes down field or is expected to be a breakaway threat, which is generally what you want in passing situations. So Woolsey winds up dumping a short pass to him that had virtually no chance of picking up enough yards for a first down, and they lose Iosefa for at least 4 to 6 weeks. Sure, freak injuries can happen on any play or even in practice. But it was another instance that makes you question what the coaches are thinking and how they use their personnel.

I had a bad feeling about that game the moment I saw the team come out in those funeral black uniforms. Yes, when June first turned the Rainbows into the "H" Warriors, the tough guy all-black look was in vogue. But it's passe. Oregon's flashy uniforms showed that teams can wear any color if they play like they own it. This UH team hasn't really created their own identity yet. The closest they've come under Coach Chow was when they wore the retro Bows uniforms with the brighter shade of green, and displayed some of that old school grit longtime fans were used to seeing back in the day.

One thing I wish wasn't old school though is the halftime UH marching band show. Really, tributes to Elvis in the year 2014? Sigh.

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This month's Career Changers TV episode features inspirational stories about Seed Restaurant in Kaimuki, along with segments about the Hawaii Small Business Fair and Cynthia Yamasaki, a leadership and life coach. You can find daily viewing times at www.CareerChangers.TV or watch segments from past and current shows on the CCTV YouTube Channel, which now has over 600,000 views. If you'd like to advertise on our show, drop me an email or give me a call at (808) 262-5073!

Seeds of Hope

September 3rd, 2014
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PROGRAM ALERT: The new September episode of Career Changers TV premieres Thurs., 7:30 PM on OC16 (channel 12/high def 1012). For daily viewing times, please visit www.CareerChangers.TV. You can also watch segments from past and current shows on the CCTV YouTube Channel, which now has over half a million views!

August was crazy busy for me so I didn't have time to weigh in on the elections (no surprise Neil got trounced -- I've written in this blog that right after he got elected, he and his "team" promptly alienated supporters by ignoring them), Kawainui Marsh plans (I live next to the marsh and can tell you the same objections being raised now were raised over 10 years ago by residents -- and ignored by the bureaucrats who get paid to do these pie-in-the-sky fantasy park plans), or UH athletics/football problems (again, same old obstacles ignored by the State Legislature and public at large).

And yet, my latest show is about people who are doing positive things without government help or involvement! What started as a short feel-good piece on Seed Restaurant in Kaimuki, near Big City Diner, grew into something much bigger once I started talking to the couple behind the venture. I was a bit leery when I first read that it was affiliated with a religious ministry because I consider myself an agnostic and have issues with organized religions in general. However, Jordan and Sonya Seng, the couple behind Seed and Bluewater Mission in Palama Settlement are... well, different than what you might expect. They met at Stanford University. His background was in academia -- he wound up at Harvard, writing papers on nuclear proliferation/WMDs and warned about meddling in the Middle East back in 2001 before we invaded Iraq (his analysis was quite prescient). She studied music, sang professionally  (Jordan taught himself to play instruments so he could back her up) and acted in commercials, TV shows, musical theater productions. Jordan's stories about growing up on the run with his fugitive father is pretty incredible too.

None of that stuff is in the two-parter we're running this month. I'm saving their personal back story for a future show because I want people to hear why they started Seed Restaurant and understand that this is how change happens. They had no experience whatsoever in the restaurant biz. But they were trying to help the homeless, survivors of domestic abuse, sex trafficking and prostitution, ex cons... people who have largely been left to fend for themselves without the tools or resources to rebuild their lives. And here they are half a year later, with a thriving restaurant that sticks to their core principles of "justice." They are accomplishing more with far less money than city, state and federal agencies have spent on countless studies and pilot programs. Yes, it's on a small scale -- but that's how you tackle big problems: one person, one step at a time. I love what they're doing. Check out my show, and I think you'll be impressed too. Maybe even moved, like I was.

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Speaking of tackling, I have to get in some last licks about the UH home opener against Washington. Months ago when it was announced season tickets were at an all-time low, I used that opportunity to upgrade our seats at a decent price. We've been there at Aloha Stadium, rain or shine, win or lose, and stuck with them through the tough times, which made the winning seasons even more special. When Ben Jay commented that football might be dropped, I knew he was talking about a hypothetical scenario set in the future -- not something imminent. But I hoped it would light a fire and make people realize you can't take things for granted. Sure enough, there was a much bigger crowd for the first game than was projected. And the stadium management blew it.

My wife and I got there around 2 PM for the 4:30 PM kick-off and we could already see the parking lots were nearly full. Traffic was backing up around the stadium. Hundreds of people waited hours to get into the lot, then waited in lines for tickets, or gave up and went home. Not a great way to entice fans to come out to future games. Inside the stadium, it was obvious the management expected the dire predictions of a small crowd. There were fewer concession stands open than we've ever seen at a UH football game, including during the Von Appen Era.

This is what negativity and pessimism does. It creates a self-fulfilling prophecy. The team is expected to be bad, so people won't come, so we'll plan on them not coming, and then when they come, we won't be ready to handle the crowd, so they'll have a bad experience... and then the future crowds will meet their initial low projections. Sheesh.

My one gripe about the UH effort on the field was a moment of indecision by the coaching staff during the first half of a tight game: fourth and one inside the Red Zone. The Bows had Washington on their heels. Joey Iosefa was plowing over people. We had already scored twice on the Huskies defense. Now, if this was Navy or Georgia Tech, which runs triple option, they don't hesitate. They line up with the QB under center. Sometimes they snap it quick. Other times they try to draw the defense offsides to get a "free" first down. If the defense doesn't bite on the hard count, they'll call a time-out or take a delay of game penalty, then kick the field goal.

So why didn't we at least try to draw Washington offside BEFORE calling the time out, instead of running a trick play AFTER the Huskies had a chance to regroup? That's also what I don't like about the shotgun in short yardage situations. It literally limits your options on running plays and takes away the QB sneak. Heck, even back when I played high school football, the quarterback and center always had an "automatic" tap on the butt play to snap the ball if there wasn't a defensive lineman covering the center. With a running QB like Woolsey, that should be part of the short yardage package.

Anyhow, I still liked that they went for it on fourth down instead of just settling for the field goal. Like the folks who started Seed Restaurant, sometimes you have to take chances and have faith in people to make things work.

Perks of the Trade

July 2nd, 2014
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bayview zipline

PROGRAM ALERT: The new July episode of Career Changers TV premieres Thurs., 7:30 PM, July 3 on OC16 (channel 12/high def 1012). For daily viewing times, visit our website. You can also watch segments from past shows on the CCTV YouTube Channel.

One of the fun parts of my job as producer is I get to do stuff I ordinarily wouldn't try... or if I chicken out, I get our host Theresa Tilley to do it. For instance, when we did a story on the Aloha Live cirque type acts, I had her stand between two performers who were flipping bowling pins in front and back of her as she did the intro. Those pins are heavy and could do serious damage if the jugglers were just a tad off on their toss. That was a little hairy.

Two weeks ago, we got to do the Bay View Mini-Putt and Zipline for our July show. I had never been ziplining before, and until recently this was the only one on Oahu. The Kaneohe zipline is about 400 feet, which is short compared to the ones on the Neighbor Islands. But it's a nice rush, and if you've been nervous about trying the big boy versions, this is the perfect way to get a feel for it. Plus, if you're old enough and weigh less than 250 pounds, you can get the kama'aina deal: three rides for $25. Add a round of mini-putt and you can make a day of it for the whole family.

In fact, the owner  -- Kenn Yuen -- has been doing company "family day" parties there, and is offering special discounts if you mention you heard about it through Career Changers TV. However, you should watch the segment because his  personal story tells you a lot about the man. He had to overcome a personal tragedy, then went through a few years of soul searching and career changes. At one time he was a manager for comedian Frank DeLima and musician Dan Ho.

On this month's episode, we have two other interesting stories. Right down the street at Windward City Shopping Center, we shot a segment about the new Massage Envy spa that opened in Kaneohe -- which was necessitated by how quickly the Pearl Highlands Massage Envy grew. The owners, who worked for Wells Fargo financial services on the mainland prior to starting the franchise here, said their Pearl spa was named the 2013 Massage Envy spa of the year -- out of over 900 locations. It's the fastest growing spa in franchise history. They're now planning on adding a third in Kapolei, and are considering other locations on Oahu and the Neighbor Islands. What's more is the co-owners -- Nate McFarland and Lari Jarvis -- are loving life and their new careers in Hawaii.

Oh, and they offered free one-hour body massages to my cameraman, Stanford Chang, and myself to better understand why their spas are doing gangbusters business in the islands. The only problem was the massage relaxed me so much, I had trouble conducting the interview afterwards. Took me awhile to get back into my normal Producer go-go-go mode since we usually do run-and-gun video shoots to save time and cut our production costs.

Rounding out the new show is a piece on the man behind those full page "A Doctor's Confession" ads in the Star-Advertiser. If you subscribe to the print edition, I'm sure you've seen it and possibly were curious about his laser treatments. Prior to filming, Dr. Jeremy Alosa sent me the book he wrote: "The Laser's Edge." And I have a confession to make as well... I was skeptical, but after reading it and seeing all the testimonials from patients who say it gave them relief from pain (mostly related to arthritis) I came away impressed. The Class 4 laser he uses is the same type that professional sports teams have been employing to treat millionaire athletes.

He offered me a free treatment, but I had to run off to another shoot that day. In any event, next time I have a physically strenuous story to do for the show, I know where I can get a nice massage at a good price -- or if Theresa ever gets clocked by an errant bowling pin, perhaps Dr. Alosa's laser therapy can help ease her aches and pains.

 

Posted in Career Changers TV, Entrepreneurs, Inspiration | Comments Off

Chinatown Tour - Part 4

June 10th, 2014
By



Erdman cover

Took awhile to get to this final installment of my Chinatown tour series, but hopefully, you'll see how it all comes together. At the end of the Honolulu Exposed Red Light tour in mid-May, my wife wanted to pick up a copy of Hawaii Business magazine because an old friend of ours, Dave Erdman, was featured on the cover as their Small Business Person of the Year (click here for that article). Isabel worked with him in marketing at Tropical Rent A Car, back when I moved here in 1985.

Dave co-founded the Direct Response Advertising & Marketing Association of Hawaii (DRAMAH for short) and that's how I met Isabel -- my future wife. The guy I replaced at Oahu Bindery & Direct Mail had been talking to Dave about starting this direct marketing association, so I stepped in for him (Paul Hilker, who became a minister). Dave roped Isabel into it as well since she was assisting him at Tropical, which spawned a bunch of successful entrepreneurs before that company bit the dust. He went on to create the PacRim Marketing Group, which focused on the Japanese visitor market initially. Dave is fluent in Japanese, even though he came from the Philadelphia area. Isabel wound up starting her own small publishing company, which put out the very successful Japanese Guide to Hawaii (eventually sold to Duane Kurisu, who owns a number of Hawaii publications and businesses -- including Hawaii Business magazine). Another Tropical alumnus, Jeff Hendrix went into advertising, and formed his own award-winning agency (Hendrix Miyasaki Shin, which merged with Core Group One).

It was a fun gang to hang out with, especially since Tropical RAC had great company outer island trips because they had a lot of "trade" with travel-related partners and sponsors. I was meeting with Dave and Isabel regularly to plan our DRAMAH seminars, which brought in internationally-respected direct marketing experts through Dave's connections -- primarily his dad, the late great Ken Erdman, who was one of the best direct mail copywriters in the business. Ken's books, articles and seminar talks taught me just about everything I know in regards to copywriting. Plus, our post-DRAMAH meetings pau hana sessions at bars and business mixers Downtown, led to me getting romantically involved with Isabel. So I hold Dave largely responsible for my marriage, now going on 29 years.

DRAMAH was an important and influential development in the local advertising and marketing scene. You had the major ad agencies, smaller marketing/graphics outfits, a few independent consultants, all vying for limited advertising dollars. Direct marketing represented a major shift in thinking from mass "branding" type saturation ads (mainly print and TV commercials) to targeted data-based approaches that emphasized tailored ads and pitches. DM people really were the first to use computers and build databases that could identify markets by key demographics -- right down to income, education levels, interests and so on. Needless to say, traditional Mad Men type ad agency people were skeptical... even resistant to much of what was espoused in our DRAMAH seminars. Why, you ask?

Well, the core tenet of direct response marketing is called A/B testing. To see what message works best, you create alternate ads and in the old days, mailed out test packages to similar sample groups. For big companies, a small test mailing might be 5,000 out of a mailing list that could have hundreds of thousands of subscribers or product buyers... or donors. Ready, fire, aim. You analyze the results, fine tune, test again, and eventually do a roll-out to the entire list. But for traditional ad agencies that spend the bulk of the client's money on big ad buys in the newspaper or on TV, they really can't afford to produce multiple commercials or print ad campaigns and pass that cost along to the client. Instead, they may rely on smaller focus group testing or just present a couple of options to the client and let them guess which will work best.

Now here's where DM enters the modern age. Remember I mentioned donors lists? The man behind some of those early mailing lists, Richard Viguerie, became a major player in politics -- specifically the Republican Party. They were masters at the targeted message and building databases for fundraising, which gave them a huge edge over Democrats until the Obama campaign brought in people who understood A/B marketing. If you were on the Obama email list, you no doubt received a number of donation requests -- each one maybe slightly different in what the headline or subject line said. That's because with today's powerful database tools, they can do instantaneous testing to see which appeals generate the most response simply by tweaking a few words or images. More and more online advertisers are doing the same. And it all began with direct mail.

Anyhow, we couldn't find a single copy of that Hawaii Business magazine with Dave on the cover in Downtown Honolulu! The only magazine shop on Fort Street Mall that had it in their window was closed for the weekend. Longs didn't have it and it was just mid-month. In Kailua, we couldn't find it in Safeway or Foodland either. We had to drive to Ala Moana and get a copy from the Barnes & Noble bookstore there. When my wife used to publish her Japanese visitor guide, she would often check the street racks in Waikiki to make sure they were being kept in stock by her distribution person -- because that's what the advertisers are paying for.

So the business take-away from this simple walkabout in search of a magazine is that you can have the most sophisticated online computer tools at your disposal for market research and advertising... but if you don't get out of the office and check things with your own eyes and ears, chances are you may miss the real reason your business isn't doing better.

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For daily viewing schedules of the new July episode of Career Changers TV, please visit our website. You can also watch segments from past and current shows on the CCTV YouTube Channel, now approaching 350,000 total views for over 200 pieces we've produced. Contact me directly if you're interested in being a sponsor!

Happenstance in Chinatown

May 24th, 2014
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A writer friend I've collaborated with on a couple of screenplays posted on Facebook that a word you rarely see these days is "ubiquitous." Which seemed ironic to me, since social media forums such as FB can turn a forwarded video, photo, comment or cause into something that millions of people will see on computers, smart phones, then later on national TV shows, even local morning news spots about today's "Viral Video" or "Trends & Talkers" segments. It's everywhere you look -- ubiquitous, in other words.

And since I'm in the media biz, writing scripts for TV/movie projects, plus producing a local OC16 television show that often features newsworthy people, my life is filled with moments of convergence... a surreal blend of real life merging with online interactions, nationally-broadcast TV shows, and live local news programming. One day I'm interviewing a subject for Career Changers or blogging about it in the Star-Advertiser, the next day or on the evening KHON News, I'm watching that same person talk about their biz or responding to complaints (like the new vertical wind tunnel at The Groove Hawaii, which is on this month's show). Then I hit play on my DVR, and see another familiar face appearing on a Food Network or History Channel show after we had them on Career Changers awhile back. A week or two later, I run into the same person(s) while out and about looking for my next story, completing the Circle of Media Life.

That just happened to me again this past week. I bought discounted Groupon tickets for the Honolulu Exposed Red Light Tour because I had never heard of it before, and it sounded interesting: take a walk through the seedy side of history in Downtown Honolulu and Chinatown. Having researched stuff like opium dens, brothels, small pox outbreaks and other unsavory elements of Hawaii's past for scripts I was working on, this sounded like something right up my alley. Also, I wondered why no one else had offered this type of tour -- there were ghost tours, walking tours that focus on architecture, straight G-rated history, but nothing that included places like Club Hubba Hubba or the infamous Glades (btw, local filmmaker Connie Florez is producing a documentary about that... click here for details).

Now bear with me, because this trip down the rabbit hole interweaves a few seemingly-unrelated threads that all come together in the end. Last Saturday, my wife and I arrive at the Hawaii Theater where the Red Light tour starts at 9:30 AM. But we're early and having driven from Kailua after a couple of cups of coffee, need to find a restroom. Back in January 2012, my show was the first to air Chu Lan Shubert-Kwock's plans for a badly-need public restroom, which her Chinatown biz organization had raised money for. However, the experimental toilet program didn't receive enough funding to continue, ergo no place for us -- or other locals, visitors and of course, the ubiquitous homeless people -- to relieve ourselves. The closest coffee shops weren't open at that time, so my wife wound up walking down to the police station.

While waiting for Isabel to return, I nervously observed a rail-thin, wasted-looking woman growling and yelling madly at whoever walked past her across the street from me. She was scary, to put it mildly. On the way to the theater meeting spot, my wife and I had to stroll past smelly, filthy homeless men and women on just about every street and occupying every open space around the Hawaii Theater area. I'm not making any judgments -- just telling you what we experienced. What the solution is, I don't even know where to start. Wait, check that. I do know where to begin: by talking about creative approaches that involve partnerships between private interests and public services. I'll eventually get to that.

Anyway, our walkabout in search of a simple toilet answered one of my questions. Q: Why didn't anyone do a Red Light tour before? A: Who the heck wants to come down to stinky, dirty Chinatown in the morning, when you can't even find a public restroom or place to sit peacefully without mentally-ill people accosting you and getting right in your face! Still, having lived in New York City years ago, I've seen worse. Later, the tour guides said hotel concierges won't send visitors to the Chinatown area because of the homeless problem, so that's a major obstacle for their new venture to overcome.

First tour coincidence: the couple who run the Honolulu Exposed tour (click here for their Facebook link) arrive while Isabel is still on her bathroom run, and tell me they just moved here about four months ago and used to work for the Seattle Underground tour. I'm stunned because I had just pitched a TV series idea to the writer friend I mentioned up top, about how the Seattle Underground came into being after a huge fire destroyed much of downtown Seattle, which was originally built at sea level and prone to flooding. This was in the late 1800s. So city leaders figured it was a good time to rebuild the area higher. But cash-strapped biz owners who couldn't afford to go along with the plan, continued running their businesses while the new streets and sidewalks were constructed several feet above their storefronts. Eventually, to stop pedestrians from accidentally falling off the newly-elevated sidewalks, the city built right over the old buildings, creating an underground city where the dregs of society settled. Criminals, prostitutes, scammers, the homeless, all congregated down there. Meanwhile, the Yukon gold rush resulted in many fortune seekers coming to Seattle to deposit their newfound wealth -- making them ripe pickings for crooks. I learned all that from watching a Travel Channel show called "Hotel Secrets and Legends."

As it happens, when I told Clinton and Carter (she's an actress, although the name combo sounds like a Dem presidential ticket from the past) about my TV series idea, they looked at each other and said Clinton was working on a screenplay about little-known stories related to the Seattle Underground. However, he hasn't had much experience writing for TV or movies... and I have won a few awards, was repped by a semi-famous Hollywood manager, had scripts optioned, etc.

In fact, last week  I got word I'm a Top 10 Finalist in the Industry Insider contest, which spawned two prior winners who have gone on to major success: that new sci-fi series "Extant" starring Halle Berry in the ubiquitous CBS commercial spots; and a movie in the works called "The Disciple Program," starring Mark Wahlberg, landed on the vaunted Black List for unproduced scripts in 2012 after winning the Insider contest. So I'm in pretty good company just to make the finalist cut, and I'm thinking this Seattle Underground connection timing could be fortuitous if I happen to win and get some Hollywood heat. The tour hasn't even started, and already things look promising.

Just then, Isabel returns and says, "Look who's here!"

To be continued...