Err Australia
By Rich Figel

The above photo was taken in a trendy little area near the ocean, called St. Kilda, and is not meant to be a metaphor related to the sudden crashing of Air Australia, which left hundreds of Aussie travelers stranded in Honolulu last week. I wasn't really surprised by the demise of that airline because we tried booking a flight with the company about six months ago when they were called Strategic Airlines. They were offering $500 one-way flights to Honolulu, so we went online to see if we could take advantage of the low introductory rates.
We immediately ran into problems. First, we couldn't complete the transaction because our Hawaiian Airlines Visa credit card (through Bank of America) flagged it as possibly a fraudulent charge because it was for a business outside the U.S. However, we didn't know that until after Strategic Airlines was already warned it might be fraud... then we got an automated call from BOA informing us we had to contact BOA before we attempted to use our card. On one hand I like BOA was taking a precaution. On the other, it bugged me they informed Strategic that we could be criminals without explaining this was how BOA routinely handles foreign transactions. (BTW, if you're traveling abroad, make sure you call your bank and credit card issuers before you go, or you could find that you will not be able to use your cards overseas without encountering major hassles.)
The bigger problem with Strategic became apparent when I called to see if BOA did or didn't put our transaction through, since we tried it a couple of times prior to getting the automated call explaining their policy. Although the Strategic reservation taker confirmed our transaction was aborted for suspected criminal activity, she could not tell us whether the special $500 one-way offer was available going from Honolulu to Sydney. She had absolutely no clue as to what was going on with the airline's Honolulu routes. A couple of months later, they changed their name to Air Australia and did offer the same rate for flights departing Honolulu, but by then we had already booked the next lowest fare on JetStar, which is the flying bus division of Quantas. They charge you $7 for a blanket if you ask for one. And $4 for a bottle of water -- even after they make passengers wait a half hour or more due to delays caused by their own overbooking. As you can tell, I am not a fan of JetStar.
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Before I return to regular programming and blogging on career-related stuff, I had some quick thoughts about biz opportunities in the Land Down Under. Compared to Hawaii and other visitor destinations that have been catering to tourists a long time, Australia still seems full of possibilities for entrepreneurs. For instance, when Americans travel, they like to pick up Christmas ornaments and picture frames that have the name of that place on it. Yet nary a store in Sydney, Melbourne or Cairns had any ornaments with those city names on them. There were some generic koalas and kangaroo things, but that's about all. Tons of refrigerator magnets and keychains though for some reason.
When we stopped to see the Aborigine dance performance at one visitor attraction, after we bought our staged photo with the troupe, I asked where their picture frames were -- you know, something with aboriginal art designs. When we went to Venice and took pictures on the island of Murano, famous for their glass art work, we bought a picture frame with hand-blown glass designs since it was the only thing we could afford. It made a nice keepsake -- us posing in Murano, framed by Murano glass work. However, the Aborigine in Charge, scratched his chin and said they didn't have any special frames for the photos they were selling. "I'll talk to the Boss about it," he said, cheerfully. I shook my head and said, "Don't talk to the Boss. Do it yourself and make some money!"
The other business I would like to launch over there if I had the time (and capital) would be manufacturing high quality t-shirts for women. My wife was frustrated because out of all the t-shirts with Australian designs or themes, she could not find a single one designed for females. They all had the same crew neck, same cut for guys. Why is that? It made us think of the original Crazy Shirts stores and designs too. In Oz, nearly all the stores carried the same stuff. Not much variety or sense of a true "local" style like we have on each island. Which is too bad, because when you get out of the major cities, you see the Aussies have a quirky, fun-loving nature... and plenty of odd or offbeat things that would look cool on a shirt. Take croc signage, for example.

The sign above was at a beach across from the timeshare resort near Cairns we stayed at. When I asked one of the resort housekeeping staff about the likelihood of seeing a hungry crocodile in those waters, she assured me that it was rare for them to climb over the plastic barrier and netting that surrounded the swimming area. But, yes, it did happen now and then. "We don't like to alarm the guests," she said, forcing a tight smile. We did not go swimming there.
For foodies, I'd suggest someone start a taco restaurant and/or taco food truck. Something like Camille's on Wheels (here's the video we did on her). I don't recall seeing any Mexican or Tex-Mex type food places in the cities we visited. And trust me, we saw a lot of restaurants for just about everything else -- plenty of Japanese, Chinese, other Asian cuisines. But with such a strong surf culture, you'd think there would be a few taco joints. They did have a lot of burger fast food places, such as Hungry Jacks.
My only regret is we didn't try any kangaroo or crocodile dishes. We were told fresh 'roo tastes sort of like venison. And of course, everyone knows crocodile tastes like chicken.

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After a sleepless 10-hour return trip from Australia, which my wife and I will remember as "The Flight of the Screaming Babies," we arrived in Hawaii on Thursday morning -- odd, because we had left Sydney on Thursday afternoon around 6 pm. They're a day ahead of us, and with the time zone changes it can be confusing when you try to keep in touch with contacts across the ocean.
Our trip happened to coincide with the celebration of Australia Day and filming of the American reality TV series, The Amazing Race, when we were sightseeing at the Old Gaol (Jail). I've joked that when Isabel and I travel, we sometimes bicker like couples on that TV show when they get lost or disagree on which way to go. So it was an amazing coincidence to stumble upon the television crew and contestants trying to answer questions in order to get out of their jail cells -- which harkens back to allusions of Australia originally being colonized by people with criminal pasts. There's much more irony and paradoxes in present day life there I want to share... but that will have to be in later posts!
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